Customer story · Order-management

How Angliss
takes orders
from thousands of
HK restaurants.

Established in 1946. Acquired by Bidcorp Group in 2007. Hong Kong's Best Food Supplier of the Year 2023. A daily working relationship with over 8,000 foodservice customers across the city.

This is the operating layer behind it.

Customer at a glance
Established
1946
Acquired by
Bidcorp Group (2007)
HK foodservice customers
8,000+
Recognition
Best Food Supplier 2023 — Hong Kong's Most Valuable Companies Awards

Customer · Parent · Integrated payment partners

ANGLISS HKBIDCORPADYENNUVEIAIRWALLEX
AT A GLANCE

One of the
largest foodservice
distributors in the region.

Company
Angliss Hong Kong Food Service Ltd.
Parent
Bidcorp Group (Bidvest)
Founded
1946
HK foodservice customers
8,000+
Recognition
Best Food Supplier of the Year 2023 — Hong Kong's Most Valuable Companies Awards
Sectors served
Foodservice, hotels and clubs, casual dining, pastry and confectionery, airline catering, theme parks
Distribution reach
Hong Kong, Macau, Singapore, Malaysia, Vietnam, plus 18+ cities across mainland China
Modules in use
Restaurant order-management
THE OPERATING REALITY

The order-receiving layer is
one of the highest-leverage
surfaces in distribution.

At the scale Angliss operates — 8,000+ foodservice customers, multiple sectors, multi-channel order intake — improvements at the order-receiving layer flow downstream into picking, dispatch, invoicing, and customer satisfaction.

Angliss wanted a modern, restaurant-facing order intake platform that could keep pace with the breadth of their customer base and the volume of daily transactions, without adding overhead to their internal teams.

THE SOLUTION

Angliss runs on our
restaurant order-management
module.

Restaurants browse the full Angliss product catalog, place orders in their own time, and submit directly into Angliss's fulfillment workflow. Angliss's commercial and operations teams see every incoming order in real time, organized by customer, sector, and product category.

01

Customer-tailored catalogs

Pricing, availability, and product visibility configured per restaurant account.

02

Multi-channel order intake

Restaurants order through web and mobile, with consistent product data across both.

03

Cut-off and lead-time management

Orders routed correctly against the distributor’s delivery schedules.

04

Order history and reordering

Restaurants reorder past lists in seconds, reducing friction on repeat business.

05

Integration with internal systems

Orders flow into picking, dispatch, and invoicing without re-entry.

06

Reporting and analytics

The commercial team sees ordering patterns by customer, product, and segment.

Our platform sits between Angliss's restaurant customers and Angliss's internal operations — taking on the complexity of order intake so both sides can focus on the relationship.

RESULTS

What working with Angliss has
taught us to build for.

Specific outcomes Angliss has reported:

01

Faster order intake.

Orders submitted by restaurants flow directly into the operations workflow, reducing manual re-entry.

02

Better visibility.

Real-time view of ordering activity across the customer base, with breakdowns by sector and product category.

03

Stronger customer relationships.

Sales and commercial teams spend less time on transactional order-taking and more on account development.

04

Cleaner reconciliation.

Order data flows directly into internal systems, supporting cleaner invoice reconciliation.

Detailed metrics available on request under NDA.

A working relationship at industrial scale

A partnership built on
operational reality.

Our working relationship with Angliss is built around the daily realities of foodservice distribution at scale — high volume, tight delivery windows, and a customer base that spans every corner of HK F&B.

Their feedback shapes how we build the order-management module, and their operational expertise informs the broader platform.

The same software that helps Angliss receive orders is what helps restaurants place them.

Touchpoint

A daily working relationship with one of the largest distributors in HK F&B.

Network

Through Angliss, in working contact with thousands of restaurants across the city.

Posture

Customer-led platform development — Angliss’s operational reality shapes our roadmap.

BOTH SIDES OF THE FLOW

One platform,
both sides of the F&B flow.

Working with Angliss puts our platform inside the operations of one of HK F&B's most important distributors — and through Angliss, in working contact with thousands of restaurants across the city.

On the other side of the same flow, HK F&B groups use our platform to send orders to their own suppliers, including overseas. The same software that helps Angliss receive orders helps restaurants place them.

And on the restaurant side, our POS connects directly to supplier catalogs — so menu costing, inventory, and reordering aren't separate tools. They're built into the same software restaurant staff already use at the counter.

That's the shape of the platform: one operating layer that spans the F&B supply chain from sourcing to service.

Supplier

Angliss HK Food Service

Receives orders at scale.

Restaurant

HK F&B groups & operators

Places orders. Serves diners.

Diner

Hong Kong customers

Pays at the table. Returns next week.

BUILD WITH US

If you operate at scale
in HK F&B, we'd like to talk.

As a distributor, a restaurant group, or a platform partner — drop us a line.